DRP

Returns Policy

Please read our returns policy carefully before purchasing. Due to the nature of liquidation and wholesale stock, our returns conditions differ from standard retail.

Our Returns Policy

We want you to be satisfied with your purchase. Due to the wholesale nature of our products, the following returns policy applies:

  • If a pallet arrives significantly different from its manifest, you may request a partial refund or replacement within 48 hours of delivery.
  • If a pallet arrives damaged in transit, please report this within 48 hours with photographic evidence.
  • We offer a goodwill adjustment if the total item count is short by more than 10% of the manifest quantity.

Important Notes

  • We do not accept returns for individual items within a pallet that are faulty or damaged — this is standard for liquidation stock.
  • We do not accept returns for change of mind or if you are unable to resell the items.
  • Customer returns and graded items may have cosmetic imperfections — this is reflected in the pricing.

How to Report an Issue

  1. 1Contact us within 48 hours of delivery at [email protected] or 0141 237 4589.
  2. 2Provide your order number and a description of the issue.
  3. 3Include photographs of any damage or discrepancies.
  4. 4We will review and respond within 2 working days with a resolution.

48-Hour Reporting Window

All issues must be reported within 48 hours of delivery. After this period, we assume the pallet has been accepted as delivered.