Privacy Policy
Last updated: January 2025
1. Information We Collect
We collect personal information you provide when creating an account, placing an order, or contacting us. This includes your name, email address, phone number, business name, delivery address and payment details. We also collect browsing data via cookies (see our Cookie Policy).
2. How We Use Your Information
We use your information to process orders, arrange delivery, communicate about your account, send marketing communications (with consent), improve our website and services, and comply with legal obligations.
3. Legal Basis for Processing
We process your personal data under the following legal bases: contract performance (processing orders), legitimate interests (improving services, fraud prevention), consent (marketing communications), and legal compliance (tax and accounting records).
4. Data Sharing
We share your data with third parties only as necessary to fulfil orders: payment processors (Stripe, PayPal), delivery couriers, and accounting software. We do not sell your personal data to third parties.
5. Data Retention
We retain your personal data for as long as your account is active and for up to 7 years after for tax and legal compliance purposes. Marketing data is retained until you opt out.
6. Your Rights
Under UK GDPR, you have the right to: access your data, rectify inaccurate data, erase your data, restrict processing, data portability, object to processing, and withdraw consent. To exercise these rights, contact us at [email protected].
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including SSL encryption, secure payment processing, and access controls. Payment card details are never stored on our servers.
8. Cookies
We use cookies to improve your browsing experience, analyse website traffic, and serve relevant marketing. See our Cookie Policy for details and how to manage your preferences.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.
10. Changes to This Policy
We may update this privacy policy from time to time. Changes are effective from the date they are posted on this page.
11. Contact Us
If you have questions about this privacy policy or how we handle your data, contact us at [email protected] or 0141 237 4589.